Privacy Policy

Effective Date: May 1, 2026

Naperville Family Clinic (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact or appointment request forms
Call, email, or otherwise communicate with us

This information may include:

Full name
Email address
Phone number
Any additional details you choose to provide

Health Information

If you provide medical or health-related information through our website or communications, such information may be considered Protected Health Information (PHI) and is handled in accordance with applicable healthcare privacy laws.

Automatically Collected Information

When you access our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device type
Pages you visit and time spent on the site

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and appointment requests
Provide healthcare and administrative services
Communicate with you regarding services or follow-ups
Improve website performance and user experience
Maintain security and prevent unauthorized access

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share your information only under the following circumstances:

With healthcare professionals and staff involved in your care
With trusted third-party service providers who support our operations (subject to confidentiality obligations)
When required by law, regulation, or legal process
To protect the rights, safety, and security of our patients, staff, or practice

4. HIPAA Compliance

As a healthcare provider, Naperville Family Clinic complies with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you provide is safeguarded in accordance with federal and state regulations to ensure confidentiality and security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

Enhance website functionality
Analyze traffic and usage patterns
Improve user experience

You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the website.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of those third-party websites.

8. Your Rights and Choices

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request corrections to inaccurate information
Request deletion of your data, subject to legal obligations
Opt out of certain communications

To exercise any of these rights, please contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.