Reviews
(4.7) Overall Rating
Here's what our satisfied patients are saying...
Craig James
Ken Augsburger
Most caring and intelligent people I’ve had as doctor and nurse. Claudia is the absolute best. Love her to death.
HP
Julio m
Goog
Bonnie N
Dr. Claudia is great makes me very comfortable and listens to my complaints l greatly appreciate it, thank you Dr. Claudia.
Darrell V
Very good attention!!
REPLY FROM THE BUSINESS
Thank you! We really appreciate your feedback and are so grateful to have patients like you.
Neima A
Claudia is wonderful, she cares and listen to my concerns. I’m very happy to be her patient.
REPLY FROM THE BUSINESS
Thank you, we really appreciate your kind review and your trust in our team. We’re honored to provide care to you or any of your loved ones, always reach out to us if you need anything.
Lourdes
No comment given
CICI W
The doctor is very patient, The nurse is very enthusiastic, especially Kathy has a feeling of friendship
REPLY FROM THE BUSINESS
Thank you for sharing your experience with us! We are happy to help.
Anita Matiz
No comment given
Cynthia Tribble
No comment given
lisa Del C
Fantastic practice and great group of professionals! Very conscious and knowledgeable of attending to patients needs. So very helpful and found resolutions that we have been looking for with other drs for way to long! Dr Koul and her team implemented workable solutions and have helped multiple family members find a path to wellness! Forever grateful! Highly recommend!
REPLY FROM THE BUSINESS
Thank you so much for your kind words! We are very grateful to be trusted with the care of you and your loved ones, we are so appreciative of all your support. Always reach out to us if you need anything!
BERNADINE
DR. KOUL IS A GREAT DOCTOR! SHE LISTENS TO WHAT YOU ARE SAYING AND SHE WILL TALK TO YOU ABOUT YOUR SITUATION IN LAYMANS TERMS. SHE DOES NOT TALK DOCTOR LANGUAGE AND LEAVE YOU SCRATCHING YOUR HEAD. I WAS VERY SICK AND WAS CLOSE TO DYING ACCORDING TO ANOTHER DOCTOR AND SHE DID NOT BELIEVE THAT.SO SHE SEARCHED OUT ANOTHER DOCTOR WHO DID A PROCEDURE ON ME THAT FIXED MY PROBLEM. I CAME HOME IN A WHEEL CHAIR AND ON OXYGEN AND NOW NO OXYGEN AND USING A CANE OR WALKER IF NEEDED. I DO NEED A LOT MORE REHAB, BUT HOPEFULLY IN A YEAR OR SO, I WILL BE DOING GREAT. IF IT WASN’T FOR HER, I BELIEVE, I WOULD NOT BE HERE. YOU WILL NEVER GO WRONG WITH HER BEING YOUR DOCTOR!
REPLY FROM THE BUSINESS
Bernadine, thank you so much for sharing your experience with us. We really appreciate you trusting us with your health. Your kind words mean so much and we’re very glad to have patients like you. Please keep us in mind when you and your loved ones need care!
Kevin J
The best spends time with you answers all questions
REPLY FROM THE BUSINESS
Thank you for your review! We really appreciate your feedback and your support.
June Mc H
Thank you for taking such great care of my husband. Your patience, kindness and understanding means a lot to him and me. So grateful he is under your care.
REPLY FROM THE BUSINESS
Thank you June, your review means a lot to us. We really appreciate your support and recommendation. We are always here to help.
Terence J. McHale
No comment given
Jasmine Randhawa
No comment given
Arun
Dr. Koul and her team at Naperville Family Clinic are incredibly attentive during every visit, they take time to explain everything clearly and make sure my elderly parents are at ease and they feel they are well cared for. I would like to thank them for such good care!!
REPLY FROM THE BUSINESS
Thank you Arun, we are so glad to hear about your experience with us. We really strive to provide our patients with the best care possible, so your feedback means a lot. We’re always grateful to be of service to you and any of your loved ones. Thank you again.
Lexi S
Best doctor and best staff you’ll ever find! Dr. Koul is attentive and responsive and Kathy is very sweet and knowledgeable!
REPLY FROM THE BUSINESS
Thank you for taking the time to share your experience! We are really happy to hear it and look forward to seeing you again.
MARY ANN D I
All I can say is that all of the people there are very nice and respectful thank you to Dr. Koul and specially to her super nice Nurse Ms kathy i salute 🫡 you Thank you very much and in behalf of Bernardine Rabanal god bless you all😍😍😍
REPLY FROM THE BUSINESS
Thank you! We appreciate your kind review and your trust in our team. It really means a lot to us. When you or any of your loved ones need care, please keep us in mind – we are happy to help!
Natalija Simicevic K
The whole medical team was very helpful and caring
REPLY FROM THE BUSINESS
Thank you, we appreciate your review very much! When you or anyone you know needs care, just reach out – we are happy to help.
Aryan J
Very wonderful doctor. Very kind and courteous.
REPLY FROM THE BUSINESS
Thank you, your support and recommendation mean a lot to us. We really appreciate your review.
Nikunj P
nurse kathy is very sweet & nice person,, doctor koul very good person,,knowlajeble doctor😀
Mary Kate S
The office is clean and in a great location. Dr. Koul and nurse Kathy are so knowledgeable. I appreciate Dr. Koul’s honesty and great care. She is a great primary doctor.
I visited Dr. Koul on January 21, 2026, for my annual checkup and completed the required blood work. The results were sent to the clinic on January 27, 2026, showing abnormal levels. However, no one from the clinic contacted me about these results.
I had to repeatedly call and follow up every day just to get someone to respond. Finally, on January 30, a nurse informed me that I needed medication and said the prescription would be sent to my pharmacy. Unfortunately, nothing was done.
I continued calling on February 1 and afterward. Each time I was told someone would call me back but no one ever did. Today, when the doctor finally contacted me, I was told to schedule another appointment just to receive the prescription. This was very frustrating and unfair.
This feels like unnecessary repeat visits with no proper follow up or treatment. As a patient, I expected timely communication and appropriate care especially when test results are abnormal.
I am extremely disappointed with this experience and would not recommend this clinic due to poor communication, lack of follow through, and unprofessional service.
So grateful he is under your care.
Very conscious and knowledgeable of attending to patients needs.
So very helpful and found resolutions that we have been looking for with other drs for way to long!
Dr Koul and her team implemented workable solutions and have helped multiple family members find a path to wellness!
Forever grateful!
Highly recommend!
No comment given